I work for the Department of Works and Pensions. My job entails visiting Pensioners in their homes and old age homes to assess their benefits' entitlements. It's a job I greatly love for it gives me pleasure in helping those who may find it difficult to relate to the convoluted documentation pertaining to benefits and assisting them to take advantage of the many benefits on offer. I advise them on Pensions and other benefits that they can avail of, such as claiming for council tax rebate, housing benefit, mortgage assistance, carer's allowance, et cetera.

This close interaction with senior citizens gives me a unique insight their lives, mannerisms, outlook and behaviours. It's a challenge at times to get through to those who may be suffering from dementia, depression, and other illnesses. Life as a senior citizen and during the last lap of your life isn't filled with joy all the time. There are very touching stories behind each and every one. Everyone has a story to tell and share.

Loneliness can be a killer for the senior folk. Often neglected, they long for some company. My presence triggers the desire to share even personal stuff. Some are reticent, while some are very open. Some are cruelly ignored and neglected by the family; some are loved by their families; some are used as tools to shore up their bank balances and some can't wait for their death. All in all, it's a fulfilling experience at the end of the day to serve these customers.

This blog is an attempt to share their stories and experiences with you. They too deserve an audience. In the coming few days, I will detail some of the visits.